Questions
Frequently asked questions
What Trophy is, how you get in, and how the club actually works. Members have a fuller help center inside the app.
The club
Playing
You pick your level when you sign up and that sets your starting number; from there your results take over. Every ranked match moves it, kept separately for singles and doubles. It moves faster while it is still placing you — as much as 32 points from one match — and reads “provisional” until you have played 10 matches against a spread of opponents; beating the same person over and over never settles it. After that it moves in single digits. The bracket stops at 5.0 and the number does not, so the strongest players go on climbing. Any other ratings you hold (USTA, UTR, ALTA, T2, Ultimate Tennis) sit on your profile as context.
So a loss never costs you points, only rating. Turning out every week always helps your ranking; it helps your rating only if you win the ones you should. And beating somebody well above you moves your rating a long way while paying the same 10 points as any other win. The leaderboard is a season. The rating is the verdict.
If you play USTA or ALTA, the difference is that there's no team, no captain and no set match night. You play every match yourself, when it suits you.
You don't wait for a season. T2 and Ultimate Tennis run seasons with fixed start dates and registration deadlines. Here you join the queue any day, and your series starts as soon as 5 compatible players are in, matched on level, distance and the times you're free.
You don't play to a weekly schedule. All 4 of your matches open on the first day, and you play them in any order within 4 weeks. Coach shows you the times you share with each opponent, and you arrange everything in the app instead of by text and email.
Groups are built so people turn up. You're grouped with players whose free times overlap yours, and everyone confirms their place within 48 hours before the series starts. If you try to arrange a match and your opponent never answers, it still counts toward your place in the final.
Your level keeps up with you. Your Trophy Rating moves after every ranked match. It isn't set once a season.
After the deadline the top two play one final for the title. It's all one membership at $12.99 a month, which covers a singles and a doubles series at once and everything else in the club. You can bring your T2 and Ultimate Tennis results with you.
Imported matches don't move your Trophy Rating, because there's no Trophy member on the other side of them. You can also add your rating from any of those leagues to your profile.
Your Coach
Still wondering something? Email hello@neuthereum.com, or ask us for an invite — the first 60 days are free once you're in.