Questions

Frequently asked questions

What Trophy is, how you get in, and how the club actually works. Members have a fuller help center inside the app.

The club

Trophy is a private club for competitive tennis players. Its main event is the Flex Series: a group of 5 at your level, 4 matches you arrange yourself over 4 weeks, and a final for the top two. Around it you get ranked matches, a rating that moves after every match, your full match history, and Coach, an AI that finds opponents and shared times and handles the logistics so you can focus on playing.
Most people ask us. Leave your email at the bottom of the home page and we'll send you an invite when a place opens — we're taking a few players at a time. You can skip the queue two ways: a member can invite you directly from inside the club, or you can use an invite code if a club, a league or an event handed you one. While founding places last there's also our founding-member offer, which needs a founding code and gives you 60 days plus a full year if you play three matches and get ten friends onboarded in them. Every other way in starts 60 days free with no card. Trophy is opening in Atlanta and building across Georgia first, so that's where you'll find the most opponents today.
Everything. Trophy is one flat membership at $12.99 a month — no free tier, no upgrades, no per-feature gating. That covers ranked play, the Flex Series, tournaments and ladders, the full Coach including scouting and match analysis, notes and memory, courts, groups, the community feed, messaging, and your profile and rankings. Your first 60 days are free and we don't ask for a card until they're up.
You decide, per item. Your profile page, match history, stats, and badges can each be set to public, friends only, or private — and you control who may message you, challenge you, send you a friend request, or invite you to a tournament. You can block a player outright. Your email, home address, billing details, and private notes are never visible to other members.

Playing

Three ways. Ask Coach — “who should I play this week?” — and it returns real players in your division, ranked by how well your schedules overlap and how close you are in level, each with a suggested slot you can turn into a challenge on the spot. Browse the open calls other members have posted and join one that suits. Or post your own, either at an exact time or as a flexible window — a day plus a morning, midday, afternoon, or evening — so you can put it up first and pin down the hour once someone bites.
You get a Trophy Rating — a number, with the tennis level it sits at in brackets beside it: 1400 [3.5]. One fact written twice. The ladder runs from 400 (1.0 on the NTRP scale) up to 2000 (5.0), and one step up the tennis scale — 3.5 to 4.0 — is 200 points.

You pick your level when you sign up and that sets your starting number; from there your results take over. Every ranked match moves it, kept separately for singles and doubles. It moves faster while it is still placing you — as much as 32 points from one match — and reads “provisional” until you have played 10 matches against a spread of opponents; beating the same person over and over never settles it. After that it moves in single digits. The bracket stops at 5.0 and the number does not, so the strongest players go on climbing. Any other ratings you hold (USTA, UTR, ALTA, T2, Ultimate Tennis) sit on your profile as context.

Ranked matches award Trophy points and move your Trophy Rating; they feed the leaderboard. Every match is ranked by default — you untick it to keep one casual, which is the right call for hitting sessions and group play. Both players report the result and it settles once you agree; a disputed score moves nothing until it is resolved.
A match is best of three sets, so the most you can play is three. Each set follows standard tennis rules, with a 7-point tiebreak at 6-6. By default the third set is a full set too. If both players agree, you can play it as a 10-point tiebreak instead, and only in place of the third set.
They are one letter apart and close to opposite. Your Trophy Rating is how good you are — one number with its level beside it, 1400 [3.5] — and it goes up and down after every ranked match depending on who you played. Your Trophy Ranking is what you have done: Trophy points, 10 for a win and 2 for finishing a ranked match win or lose, added up over a rolling twelve months and sorted into the leaderboard.

So a loss never costs you points, only rating. Turning out every week always helps your ranking; it helps your rating only if you win the ones you should. And beating somebody well above you moves your rating a long way while paying the same 10 points as any other win. The leaderboard is a season. The rating is the verdict.

A league without a fixed schedule. You're placed in a small group of players at your level and given a deadline, and you arrange each match directly with your opponent, at a time and court that suit you both. It's the format T2 and Ultimate Tennis run, and it's how the Trophy Flex Series works.

If you play USTA or ALTA, the difference is that there's no team, no captain and no set match night. You play every match yourself, when it suits you.

The Trophy Flex Series, and it is the one you enter yourself. We put 5 players of a similar level who play near each other into one group, and everyone plays everyone — 4 matches over 4 weeks, each arranged directly between the two of you. There are no rounds and no fixture list: every one of your matches is open from the first day, so you play them whenever you and your opponent can both get on court. Series are men's or women's and you play in your own division; singles you enter alone, doubles you enter as a pair. Alongside it, Trophy organizers run one-day draws, round robins and season-long ladders, and those are invitational — an organizer invites you.
The format will feel familiar: a small group at your level, matches you arrange yourself, and a deadline. Four things are different.

You don't wait for a season. T2 and Ultimate Tennis run seasons with fixed start dates and registration deadlines. Here you join the queue any day, and your series starts as soon as 5 compatible players are in, matched on level, distance and the times you're free.

You don't play to a weekly schedule. All 4 of your matches open on the first day, and you play them in any order within 4 weeks. Coach shows you the times you share with each opponent, and you arrange everything in the app instead of by text and email.

Groups are built so people turn up. You're grouped with players whose free times overlap yours, and everyone confirms their place within 48 hours before the series starts. If you try to arrange a match and your opponent never answers, it still counts toward your place in the final.

Your level keeps up with you. Your Trophy Rating moves after every ranked match. It isn't set once a season.

After the deadline the top two play one final for the title. It's all one membership at $12.99 a month, which covers a singles and a doubles series at once and everything else in the club. You can bring your T2 and Ultimate Tennis results with you.

Yes. Once you're in, paste your results into Import matches. Trophy reads T2, Ultimate Tennis, USTA and ALTA results into a list you check before saving, and a long record goes over in a couple of batches. Your matches show in your history, and Coach works from them from your first day.

Imported matches don't move your Trophy Rating, because there's no Trophy member on the other side of them. You can also add your rating from any of those leagues to your profile.

Your Coach

Coach is Trophy's built-in AI, and it's the same one voice everywhere. Part fixer: it finds opponents, sends challenges, logs scores, and scouts whoever you're about to play. Part coach: it reads your real match history — your record, your patterns, your head-to-heads — and gives you practical advice on tactics, training, and the mental game. It's included for every member; nothing about it is held back.
No. Anything that writes — a challenge, a score, a message, a profile change — comes back as an approval card you confirm or reject first. The one exception is notes: when you say “remember this,” Coach saves it quietly rather than interrupting you with a card.

Still wondering something? Email hello@neuthereum.com, or ask us for an invite — the first 60 days are free once you're in.